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Rapid Assistance

Rapid Assistance

You will be supported by our in-house support team, made up of recognised BI and Data & Analytics experts. These specialists are happy to assist you:
Portrait Nils Meyer

Nils Meyer

Team Leader Support & Managed Services
Portrait Stefan Rappen

Stefan Rappen

Senior Support Consultant
Portrait Marzena Strzoda

Marzena Strzoda

Support Consultant
Portrait Oliver Zedler

Oliver Zedler

Support Consultant
Why does our support make the difference?
05 Reasons

We know that every BI solution is only as good as the support that accompanies it. That’s why we provide comprehensive support that has your back and ensures your success.
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Long lasting partnership

Our support does not end after implementation. We accompany you to ensure that your BI solution continues to meet your needs. Through regular updates and adjustments, we keep your system up to date.

Active problem solving

We don’t just react; we identify potential issues before they become problems. Through regular system checks and performance analyses, we ensure that you won’t encounter any unpleasant surprises.

Availability

To ensure you always receive the support you need, we are always available. Whether it's an urgent issue or a simple question, we are here to assist you.

Tailored support

Every BI solution is unique. That's why we offer support tailored to your specific needs, ensuring that your BI solution continues to work optimally tomorrow and beyond.

Specialist expertise and training

Knowledge transfer is crucial for long-term success. That's why we offer you qualified training to ensure your team can make the most of the BI solutions in their daily work.